Shipping Info

When Will My Order Ship?

  • In-stock/Bargain Shelf yarns: 3-5 business days
  • Sample Minis: 1-2 weeks. (I wind these by hand! Thanks for your patience!)
  • Backpacker Club: By the last day of the corresponding month (January 31 for January's color, and so on). International backpacker subscriptions ship once a quarter (March 31 for Quarter 1, and so on).
  • Dyed to order yarns (most orders): 4-6 weeks, unless otherwise noted
  • Preorder Collections: 6-8 weeks from close of collection, unless otherwise noted.

Orders with a mix of lead times will ship when all items are ready.

In general, we automatically combine multiple orders to the same address to reduce our shipping footprint. Club subscriptions may ship independently of other orders in order to ship by the end of each month, but we combine with other orders where practical. Combined orders will ship when all items are ready.

If you do not want us to combine your order, please contact us by replying to your order confirmation, or by using the form below with your order numbers, and we will keep your orders separate.

Do You Refund Shipping Overages?

I refund shipping overages of over $5 (most common if you are combining multiple orders!). Please allow 2-3 business days from shipment of your order for me to process these refunds.

Do You Offer Local Pickup?

Unfortunately I do not! I've moved to a studio space that does not have a secure drop point to continue this program from.

Do You Ship Internationally?

Yes, I do! If the website does not load in your local currency or you are unable to check out to your location, please use the contact form to get in touch so I can help you place your order.

UK CUSTOMERS: Due to VAT requirements, we cannot process orders to the UK at this time through this website. Please use the contact form below to provide us with a list of what you'd like to order, and we will process your order manually via our Etsy shop. We apologize for the extra step!

Please note that customers are responsible for all customs fees, duties and import taxes. These will not be calculated/shown at checkout on Shopify.

Can I Modify or Cancel My Order?

Generally, yes! I can modify or cancel any in-stock order up to the time you receive a shipping notification. For preorders and dyed to order, please contact me within 7 days to modify or cancel your order. After that time I likely have already started creating your yarn, and am therefore unable to accept a modification or cancellation.

Do You Accept Returns/Exchanges?

We hope that your purchase is everything you expect! If you are dissatisfied or there is a problem with your order, please don't hesitate to reach out. We would love to make it right.

We accept returns for a refund of the item value. Please reach out within 14 days of delivery to initiate this process. We are not able to accept returns for sale/bargain shelf items or digital pattern downloads, and we do not offer exchanges.

Buyers are responsible for return shipping costs as well as the original cost of postage. If the item is not returned in its original condition (yarn should not have been caked, balled, or cut; no odors, stains, or other damage), the buyer is also responsible for any loss in value. We are not able to initiate a return after 14 days of the delivery date for your package.

What Is Your Lost/Missing/Stolen Package Policy? 

Please get in touch with us via the contact form if there is an issue with your shipment. We are happy to work with you and the USPS to locate your yarn! Please keep in mind that packages can be delayed during peak & holiday seasons. It is also very normal for package scanning to get a bit unreliable during these times—your order may not scan into the postal system for a few days, or may be scanned as delivered a couple of days before it reaches you.

We are glad to refund or reship if we can confirm that a package is permanently lost or misdelivered due to the postal carrier's error. This may take some time, so we appreciate your patience. We are unfortunately not able to refund or replace if we cannot confirm that the USPS has lost your package.

We strongly encourage you to make sure your shipping address is correct on checkout and to make sure you have a secure destination for your package to be received. We are not responsible for lost or misdelivered orders caused by address errors or theft. USPS will not reimburse us for stolen packages, as their liability ends on delivery, so we are unfortunately not able to cover the cost of replacing such items.

We recommend using hold for pickup at your local post office if you have security concerns! We are also able to ship signature required for an extra fee if you request this at checkout. We'll contact you to initiate the additional charge.