Shipping Info

When Will My Order Ship?

  • In-stock yarns: 3-5 business days
  • Steep Club: By the last day of the corresponding month (January 31 for January's color, and so on)
  • Dyed to order yarns (most orders): 4-6 weeks, unless otherwise noted
  • Preorder Collections: 8-10 weeks from close of collection, unless otherwise noted

Orders with a mix of lead times will ship when all items are ready. We combine multiple orders to the same address to reduce our shipping footprint; combined orders will ship when all items are ready.

If you do not want us to combine your order, please contact us using the form below with your order numbers and we will keep your orders separate.

Do You Refund Shipping Overages?

We refund shipping overages of over $5 (most common if you are combining multiple orders!).

Do You Offer Local Pickup?

Unfortunately we do not! We've moved to a studio space that does not have a secure drop point for us to continue this program. However, if you've used our local pickup option in past and would like to continue picking up your orders, we'd be happy to grandfather you in. Please reply to your order confirmation email for help and we'll get you sorted :) 

Do You Ship Internationally?

Yes, we do! If the website does not load in your local currency or you are unable to check out to your location, please use the contact form to get in touch so we can help you place your order.

UK CUSTOMERS: Due to new VAT requirements, we cannot process orders to the UK at this time through this website. Please use the contact form below to provide us with a list of what you'd like to order, and we will process your order manually via our Etsy shop. We apologize for the extra step!

Please note that customers are responsible for all customs fees, duties and import taxes. These will not be calculated/shown at checkout on Shopify.

Do You Accept Returns/Exchanges?

We hope that your purchase is everything you expect! If you are dissatisfied or there is a problem with your order, please don't hesitate to reach out. We would love to make it right.

We accept returns for a refund of the item value. Please reach out within 14 days of delivery to initiate this process. We are not able to accept returns for sale/bargain shelf items or digital pattern downloads, and we do not offer exchanges.

Buyers are responsible for return shipping costs as well as the original cost of postage. If the item is not returned in its original condition (yarn should not have been caked, balled, or cut; no odors, stains, or other damage), the buyer is also responsible for any loss in value. We are not able to initiate a return after 14 days of the delivery date for your package.

What Is Your Lost/Missing Package Policy? 

Please get in touch with us via the contact form if there is an issue with your shipment. We are happy to work with you and the USPS to locate your yarn! Please keep in mind that packages can be delayed during peak & holiday seasons, and sometimes may be scanned as delivered a couple of days before they actually reach you.

We are glad to refund or reship if we can confirm that a package is permanently lost or misdelivered due to the postal carrier's error. This may take some time, so we appreciate your patience. We are unfortunately not able to refund or replace if we cannot confirm that the USPS has lost your package.

We strongly encourage you to make sure your shipping address is correct on checkout and to make sure you have a secure destination for your package to be received. We are not responsible for lost or misdelivered orders caused by address errors.